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High school diploma or equivalent
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6 plus months in a role where majority of duties involved providing customer interaction and/or assistance which included identifying customer needs, responding and resolving or externship in a medical setting in lieu of 6 months experience or equivalent education and/or experience
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Excellent oral, written and interpersonal communication skills
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Must demonstrate sensitivity to patients and families, socio-economic, cultural and special needs
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Demonstrated prioritization, initiative and excellent attention to detail
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Ability to work in a fast-paced environment independently or as part of a team
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Computer skills to include ability to keyboard at 45 WPM, ability to quickly and accurately enter data and to navigate multiple software programs
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Working knowledge of database systems
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Ability to learn new skills and adapt to changing needs
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Ability to multi-task
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Prefer: 1 plus year's hospital registration or physician office experience (or equivalent); medical terminology; knowledge of insurance billing; familiar with HBOC computer systems
